Monthly Archives: December 2012

In a hotel, should we have the same service expectations from WiFi as we do for hot running water?

Time was when you couldn’t always guarantee hot running water in hotels in parts of France or Southern Europe. It came with the territory, so to speak. You knew there were were areas what this was a distinct possibility. So … Continue reading

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Dear @selop, Dear Nokia, do you REALLY want me to buy your #Lumia920 phone?

How difficult should it be? You walk into a store. Pick the product you want. Pay for it. Walk out the store a happy consumer. Vendor presumably happy too. Unless you want to buy a Nokia 920 phone that is. … Continue reading

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